DeskGod - Help Desk

Help Desk is a Customer Request Management tool that enables you to provide Help Desk services to your website visitors and members.

Help Desk has an integrated customer ticket support system designed for managing customer requests from your websites and supervising your customer support staff.

The main features of Help Desk are:

• Task assignment and monitoring with management dashboards;
• Email to customers and partners using templates and spell-checking;
• Document management and storage for all customer request records (pictures, screenshots, docs, etc.);
• Correspondence and issue tracking;
• Customizable ticket browser layout;
• Ticket monitoring;
• Online support live-chat tools;
• Distributing customer requests by department;
• Stored reply patterns and other handy resources;