Thanks to DeskGod.com, we reduced the expenses for Customer Support, while we managed to keep the high level of our services.
The biggest advantage of DeskGod is that it is web-based service. We started using its features immediately after the registration and all this without an IT specialist in our company.
HotelBG.com provides information about hotels and lodgings in Bulgaria. There is a constant flow of questions from the visitors of our website. Mostly identical, regarding the usage of the website, but sometimes there are unique requests. To successfully handle all those requests we needed a big number of personel in the support department.We did a thorough research about all products, which provide Help Desk as a service. We chose DeskGod, because besides Customer Request Management which allows to respond to customer requests without the use of an email, DeskGod allows you to create Knowledge bases and FAQ`s. By using DeskGod, our company cuts customer-repeated requests by 21 percent. Time-to-close a request is reduced by 61 percent with the Predefined Replies feature. Customer satisfaction with HotelBG.com service is rising conveniently in the area of issue resolution and marketing management. Thanks to DeskGod.com, we reduced the expenses for Customer Support, while we managed to keep the high level of our services. The biggest advantage of DeskGod is that it is webbased service. We started using its features immediately after the registration and all this without an IT specialist in our company. |
