Personalized real-time customer engagement

Reduce time for customer request processing using predefined answers.

Help Desk has an integrated customer ticket support system designed for managing customer requests from your websites and supervising your online sales and customer support staff.


Help Desk

Customer Request Management tool that enables you to provide Help Desk services to your website visitors and members. Empowered with Predefined answers and other handy resources.

360 Degree of visitor

A 360-degree view allows companies to be 2 times more effective doing their every day job. It combines the customer’s dossier with all their activity and customer correspondence on the same page. This reduces the time spent on making a decision of what to reply by giving you all the relevant information in one place.


Help Desk
“Due to the 360° Customer View that the DeskGod Help Desk has in place, support requests are dealt 4 times more quickly and professionally.”
- Carole Thorne,
Leopard Electronics

Main features of Help Desk include:

  • 100% No SPAM
  • 360° View of the customer
  • Predefined answers and other time saving resources
  • Email customers and partners using templates
  • Document management and storage for all customer request records (pictures, screenshots, docs, etc.)
  • Correspondence and issue tracking
  • Customizable layouts for ticket form and knowledge base
  • Task assignment and management dashboard
  • The ability to distribute customer requests by department
 
Testimonials from clients who love us

In the past, we´d launch a promotion and hope for a certain result. If that didn´t happen, we wouldn´t know why. Our Web analytics program tells us what happened, but it can´t tell us why it happened and who did it. But watching visitors as they land - or skip over - a promotion page tells us a lot. ”

Mike Daniels,
Founder & CEO of Cloud Five Int.